Total Support Plan
AVNOC has an AV Help Desk as a service for all of our partners and direct clients. We offer different levels of services in order to specifically meet the needs of customers and to better support our Integration Partners. AVNOC Total Support is a full service option. Our staff maintains the status of assigned network systems 24/7 through our NOC. Tier One Support staff receives instant notifications of critical failures allowing issues to be diagnosed swiftly. If needed, situations are escalated for further evaluation or on-site service. Assigned recipients in the notification chain receive a constant flow of status updates. Reinforced with AVNOC SaaS ticket tracking and service management become easy and hassle free.
Self Management
AVNOC designs give the option of self management for qualified in-house staff. Using AVNOC PSC to monitor the systems network devices, our direct help desk support can be used to augment in-house staff and provide resources for an integrators services when necessary. Help desk is available in time blocks and are used as needed. Bringing AVNOC appliances and services in to daily business operations gives the added assurance critical assets are available when required.AVNOC Direct Help Desk Support
Help Desk Brings Systems Back On Line Fast
AVNOC continued efforts can determine failures through remote diagnostics and provide resolve or help in assigning on-site service. Either way an AVNOC professional is helping manage the situation insuring swift resolve.
Our help desk and remote services are available either with AVNOC Total Support or AVNOC Self Management. Usage is deducted in 15 minute intervals and additional help desk can be easily added as needed with no expiration date. Using AVNOC is flexible, affordable and makes the difference in how AV systems are seen everywhere. Join us today and learn how companies save time, effort and money with AVNOC as a standard appliance in their system integration.