AVNOC FAQ and Information
Q?
How does AVNOC services work?
A.
AVNOC offers a single solution product using SaaS and MaaS that monitors devices detecting failures and bringing system maintenance to maximum coverage. We manufacture and lease the appliances, provide a detailed database for asset, risk and configuration management. We also include free monthly help desk and offer serious back-end technical support programs.
Q?
Can AVNOC be used with existing AV systems?
A.
Yes, our core services are compatible with all integrated audiovisual systems. AMX, Crestron, and Extron with one service. Once connected our service scans attached devices constantly assuring systems availability.
Q?
What about multiple office locations all over the globe?
A.
AVNOC key designs have been to address the problems of trying to manage multiple AV systems in different cities. With our software you are able to view an instant status of all your systems across the globe through a single portal. AVNOC PSC-07TS and AVNOC Virtual Appliance monitors 1000s devices in any location across multiple networks. Our systems can be clustered for scalability in high security environments with no major hardware reallocation.
Q?
HOW DOES AVNOC COMPARE TO OTHER MONITORING SERVICES AND NOC PROVIDERS?
A.
AVNOC focuses on simplicity and affordability without sacrificing the key elements of system monitoring and maintenance. The AVNOC PSC-07TS is a powerful appliance that allows us to bring high-end performance with zero maintenance and no software updates. We support our clients needs with an Audio Visual Network Operation Center giving remote resolution and live help desk support. Other NOC services usually do not provide any AV solutions. Most existing monitoring software is designed for IT and bound to SQL servers requiring software upgrades and system updates with expensive annual service plans and costly NOC support. AVNOC brings the whole enchilada in a nice simple interface as a very affordable package that will work flawlessly for years. Our hardware appliances are covered with a lifetime full replacement guaranty including advance replacement shipping. No questions.
Q?WHAT ARE THE CONTRACT AGREEMENT LENGTHS, COSTS AND CANCELLATION POLICIES?
A. AVNOC contract fees are based upon independent client requirements depending on the level of help desk support. AVNOC services are the easiest and most affordable way to remotely manage enterprise level AV Integration systems today. We try our best to make it as simple as possible for anyone to enjoy AVNOC system management software services. If you no longer require AVNOC services simply select non-renewal on the annual agreement and return any hardware products.